Terms & Conditions

1. Acceptance of Terms

By accessing and using HisabNiben ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use our Service.

2. Description of Service

HisabNiben is a business accounting and credit management application that helps users track their customers, transactions, and business finances. The Service includes mobile applications and web-based interfaces.

3. User Registration and Account

To use our Service, you must register for an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Subscription and Payment

HisabNiben offers both free trial and premium subscription plans:

• Free Trial: 7-day trial period with limited features
• 1 Month Package: Monthly subscription with full premium features
• 2 Month Package: 2-month subscription with discounted pricing
• 1 Year Package: Annual subscription with premium features
• Lifetime Package: One-time purchase for lifetime access

Purchasing a premium package unlocks all premium features including:

• Unlimited customer management
• Unlimited transactions
• Full stock management features
• Advanced analytics and reports
• Priority customer support
• Cloud backup

Subscription fees are generally non-refundable. However, purchases made through Google Play Billing are subject to Google Play's refund policies. Pricing is subject to change with prior notice.

5. SMS Package Payments

For SMS package purchases via bKash/Nagad manual payment:

• Payments are verified manually by our team before SMS credits are added
• Verification usually takes 24-48 hours during business days
• Users must provide accurate transaction ID for verification
• Once SMS credits are added to account, no refunds are possible

5.1 Important Notes for Manual Payment

Please note the following potential issues when using manual bKash/Nagad payment:

• Verification Delay: Manual verification takes 24-48 hours. Please be patient.
• Incorrect Transaction ID: Wrong transaction ID may result in denial of SMS credits.
• Wrong Amount: Sending incorrect amount will not be processed.
• No Proof: Without valid transaction ID, we cannot verify payment.
• Dispute Resolution: Contact support with payment proof within 72 hours.

6. Digital Products Refund Policy

All digital products (SMS credits, premium subscriptions) are non-refundable once delivered. This is because:

• Digital products are consumed immediately upon delivery
• Cannot be returned or resold
• Instant delivery model does not allow for cancellation

For purchases made through Google Play Billing, Google's refund policies apply.

For SMS packages purchased via manual payment (bKash/Nagad), all sales are final after successful delivery. However, if any technical issue occurs, users may contact support for assistance.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload or transmit viruses or malicious code
• Attempt to gain unauthorized access to the Service
• Interfere with the proper operation of the Service

7.1 App Permissions

Our Android app requests certain permissions to provide full functionality. You can manage or revoke these permissions at any time through your device settings:

8. Data and Content

You retain ownership of all data you input into the Service. By using HisabNiben, you grant us permission to use your data solely to provide the Service to you.

Users are responsible for maintaining the accuracy of the data they input into the Service.

9. Third-Party Services

We use third-party services to provide our functionality:

These services have their own terms and privacy policies.

10. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of HisabNiben and its licensors. The Service is protected by copyright, trademark, and other laws.

11. Limitation of Liability

In no event shall HisabNiben be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

12. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. HisabNiben makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of the Service.

We do not guarantee uninterrupted access to the Service and may perform maintenance or updates as necessary.

13. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

In case of termination, any unused paid services may not be refundable unless required by applicable law.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of any changes by posting the new terms on this page. Your continued use of the Service after such changes constitutes acceptance of the new terms.

15. Governing Law

These Terms shall be governed and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.